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ACI World’s annual ASQ World Traveller Survey reveals the very best intention to journey amongst passengers because the starting of the pandemic.
For the third 12 months, ACI World’s Airport Service High quality’s (ASQ) experience in market analysis has been leveraged for the ASQ 2022 World Traveller Survey to have interaction the views of travellers who travelled at the very least yearly earlier than the pandemic, and who’ve both travelled once more throughout the disaster or are planning to journey once more sooner or later.
This 12 months’s survey highlights the rising confidence of travellers when it comes to returning to flying. It discovered that 76% of pre-pandemic travellers had been planning to journey in 2021-2022, with 68% of them actioning their plans, and 86% of respondents planning to journey by air within the 12 months to return. That is the very best intention rating because the starting of the pandemic. The removing or loosening of many obstacles and disaster measures clearly contributed to those outcomes, in response to ACI World.
Travellers’ stage of confidence that airports and airways present a protected atmosphere has additionally elevated in comparison with final 12 months and is again to the 2020 stage (81%).
Respondents’ perceptions of air journey, notably their destructive considerations, have shifted. Travellers are primarily involved concerning the elevated prices (77%) and complexity (75%) concerned.
Virtually three-quarters (71%) of respondents nonetheless anticipate airports to supply measures that hold them feeling protected, however their precedence has shifted from masks to enhanced cleanliness, the survey discovered.
Different sources of concern about travelling relate to operational disruptions resembling lengthy ready time and crowded airports.
ACI World director basic Luis Felipe de Oliveira mentioned: “It’s clear from the ASQ 2022 World Traveller Survey that passengers have a excessive intention to journey and trust within the trade to supply a protected atmosphere. Whereas COVID-19 variants stay a priority for travellers, this 12 months’s report gives new insights to know present passenger expectations, refine their airport journey, and make sure that their wants are met.
“This third version of the survey will drive the customer-centric strategy the trade must take – listening to travellers and repeatedly enhancing.”
Completion of the report was supported by InterVISTAS/NACO, KONE, Plaza Premium Group, Idemia, and Boingo.
Picture: Heathrow Airports Restricted
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