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My gasoline and electrical energy sensible meters grew to become unusually uncommunicative with Shell Power simply days earlier than the 1 April tariff enhance.
Shell’s reply to my query about when it expects my sensible meters to turn out to be sensible once more appears to recommend there’s a significant “business large difficulty” and it’s unable to do something about this. The letter suggests Ofgem is conscious of an issue that it is affecting an excellent many different households. However I don’t keep in mind studying or listening to something in any information outlet about this. Is that this true?
LD, by electronic mail
We get the occasional letter from readers whose sensible meter has misplaced its skill to be learn remotely, however haven’t seen a giant enhance in current weeks. That mentioned the sensible meter programme has been a little bit of a catastrophe so I wouldn’t be stunned if what you could have been informed is true. The regulator Ofgem mentioned it was “not conscious of any points affecting connectivity or the communications of sensible meters”.
Shell Power additionally backtracked and now says that your sensible meter inquiry might have been dealt with rather a lot higher, and that it’s “sorry for the inaccurate data” you had been supplied with.
On a optimistic observe it has now promised to unravel your meter downside and has been in contact. Within the meantime have others equally suffered a lack of smart-ness? E-mail the standard deal with.
And eventually, half one …
A letter praises the little identified French shoe producer Arche, which has simply resoled reader BM’s rubber soled sandals for a second time – the one factor it value her was the postage again to France. “They provide a service to resole most of their footwear without spending a dime, which I discover good and really ecological. It’s an excellent service,” she writes.
And eventually, half two …
That is my final Client Champions column for a number of months as I’m taking an prolonged interval of depart. My wonderful colleague Zoe Wooden can be holding the fort in my absence – electronic mail your letters to the standard deal with. I’m sorry if I’ve been unable to publish your grievance this 12 months. Sadly, we are able to solely cope with a fraction of these despatched in.
We welcome letters however can not reply individually. E-mail us at [email protected] or write to Client Champions, Cash, the Guardian, 90 York Method, London N1 9GU. Please embody a daytime cellphone quantity. Submission and publication of all letters is topic to our terms and conditions
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