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I’m within the technique of attempting to get a substitute passport for my son in order that he can come to France with us in July. His present passport doesn’t have the requisite three months left after his return.
After a number of makes an attempt on the Passport Workplace web site on 16 Might 2022, I used to be supplied an appointment in Liverpool (I stay in London) for six June and went by means of the method of finishing the kinds, placing in my card particulars, solely to be told as I pressed “pay” that the appointment had gone.
Later that day I undertook the identical course of (this time for an appointment in Durham), accomplished the kinds and put in my card particulars solely to be told as I pressed “pay” the appointment had gone.
I didn’t obtain any emails confirming these funds or appointments, however after I checked my bank card assertion two funds of £147 had been taken (we solely want one new passport). I contacted the Passport Workplace through its on-line kind later that day, to which I’ve but to obtain a response.
I can now see that the Passport Workplace has taken 4 funds of £147 from my bank card – a complete of £588 – regardless of no emails confirming the funds or appointments.
My son travels on 16 July.
SB, London
With the Passport Workplace advising individuals to permit as much as 10 weeks for functions – and regardless of your rising bank card invoice – you pressed on and secured a premium on-line appointment in London at a price of £177. Fortunately, your son has now acquired his new passport. Getting a refund took longer than it ought to have however, after chasing from us, your cash has been returned.
HM Passport Workplace says: “The overwhelming majority of functions are accomplished inside 10 weeks, with the newest figures exhibiting 90% had been accomplished inside six weeks. However we can’t compromise safety checks, and other people ought to apply with loads of time previous to travelling.”
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