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We’re writing to you out of sheer desperation. My husband and I booked flights to Seychelles by way of Opodo for a vacation in July to have fun our wedding ceremony anniversary.
After we made the reserving my passport was in my maiden identify and we have been below the impression that passport particulars needed to be enter on the identical time.
Nevertheless, my passport expires in August and Seychelles requires one that’s legitimate for a minimum of six months so I utilized for a brand new one in my married identify.
In April, we contacted Opodo about this and I used to be suggested to e-mail a replica of my new passport and marriage certificates. Nevertheless, a month later I obtained an e-mail telling us that the airways – British Airways (BA) and Qatar Airways – didn’t permit such a change.
We contacted BA straight and have been suggested to e-mail copies of my previous and new passport in addition to the wedding certificates. However after I adopted it up I used to be instructed to contact Opodo.
BA stated our flights have been being operated by Qatar Airways so we should always strive that airline. However Qatar Airways instructed us that, as a result of we booked via Opodo, fairly than straight with the airline, it couldn’t do something.
We went again to Opodo and it recommended cancelling the flights and requesting a refund of £1,698. Nevertheless, the cancellation charge can be £1,212. We are actually at an absolute loss at what to do. We can’t afford to purchase a brand new ticket.
LP, Bristol
You’ve got been handed from pillar to publish on this and it took one other fortnight of chasing from me to type this out, however ultimately Opodo got here via.
It says amending names on flight tickets requires a selected course of which must be authorised by the service that owns the ticket. An Opodo spokesperson says: “The identify change on this occasion was a multifaceted request because the reserving contains codeshare flights, which implies that some British Airways marketed flights within the itinerary are literally operated by its accomplice Qatar Airways.”
It provides: “We’re happy that after our intervention, British Airways has lastly allowed a brand new ticket to be issued with the shopper’s up to date identify. Whereas the airline requires the cost of a charge [£100] for this alteration, we are going to cowl this price as a goodwill gesture.”
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