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I purchased tickets for Genesis’s The Final Domino tour on the O2 in London final 12 months however due to Covid it was postponed twice.
After it was rescheduled a second time I made a decision to promote my tickets as for well being causes it was going to be troublesome for me to go.
I offered the tickets by the official vendor AXS and was instructed the cash would go into my nominated PayPal account inside 10 working days of the live performance taking place. That was in March. Now it’s two months later and I nonetheless haven’t any money.
I’ve emailed and emailed (there is no such thing as a quantity to name). I’ve tried the web site’s reside chat however get minimize off. I’m at my wits’ finish as to what to do subsequent.
DL, Bromley
It was more durable than it ought to have been so that you can get your arms on the proceeds from the sale of the tickets. Regardless of AXS’s promise to supply a “easy buyer journey” we needed to go through a circuitous route to search out somebody to type this out.
Nevertheless, after we received by to buyer providers and raised a criticism in your identify, AXS moved rapidly. It thanked us for bringing the issue to its consideration and contacted you straight to rearrange the switch of funds into your account.
The hold-up was blamed on a mix-up with a number of electronic mail addresses though you aren’t satisfied that this was the basis trigger and are pissed off that your makes an attempt to contact AXS went unanswered. Nonetheless, you’re thrilled to have your £169 again, and are going to make use of the cash to assist pay for a vacation.
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