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An aged couple had been thrown off a P&O cruise liner an hour earlier than they had been attributable to set sail and denied a refund.
Janet Anderson, 75, booked the £4000 Canary Islands voyage to have a good time husband Ian’s restoration from a mind tumour.
However after travelling a whole lot of miles by coach from their house in Renfrew and being proven to their cabin at Southampton, they had been compelled to disembark shortly earlier than departure on March 19 attributable to a Covid scare.
Neither Janet nor Ian, additionally 75, had the virus or had ever examined constructive however the cruise line agency refused to permit them to journey as a result of somebody on their coach had examined constructive.
The heartbroken and exhausted couple had been as an alternative compelled to endure one other 12-hour bus journey again to Glasgow and mentioned they will’t get their a refund however can solely rebook one other cruise.
However after the Sunday Mail stepped in, the couple had been contacted by the cruise line, which has organized one other journey in addition to giving them a gesture of goodwill.
Janet mentioned: “Each my husband and I’ve had well being points, so this was going to be a one-off vacation of a lifetime.
“We paid £4000 and I spent one other £230 on kennel charges and insurance coverage. We travelled on a coach to Southampton and had been proven to our cabin on the Iona, all of which took about 12 hours, so we had been exhausted and hungry. However an hour earlier than the ship was to sail, we obtained a name telling us to get off – it was devastating.
“We obtained despatched to a lodge for the evening, the place we needed to pay for our personal meal, earlier than getting placed on a bus for one more 12-hour journey again to Glasgow.”
The couple booked the two-week P&O Cruises vacation via brokers Scotland’s Cruise Centre.
Janet added: “We have now been vaccinated and have by no means examined constructive for Covid. We examined detrimental in Southampton. It has been so disturbing.
“I simply desire a refund and compensation for my different prices however we’ve got been advised we will solely rebook. The one substitute one we will go on is a week-long cruise – our unique vacation was for 2 weeks.”
After we obtained in contact with P&O, the agency contacted the couple straight. P&O Cruises – which isn’t linked with controversial agency P&O Ferries – mentioned: “We’re so sorry the Andersons’ vacation didn’t go as deliberate. Nevertheless, they’ve booked one other vacation for the autumn. We’ve additionally given them a gesture of goodwill.”
Janet mentioned: “Due to the Sunday Mail, we acquired a name from P&O Cruises and have come to an settlement.”
Do not miss the most recent information from round Scotland and past – Signal as much as our each day publication right here
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