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Prospects of Chase Financial institution have been unable to entry their accounts following a tech outage that shut down its app.
Chase Financial institution, the UK digital financial institution launched by JPMorgan Chase final 12 months, is an app-only financial institution, so the outage left prospects unable to log in and entry banking companies.
The corporate mentioned in a press release yesterday (5 October): “We’re actually sorry concerning the ongoing drawback with our service and our groups are working exhausting to establish and repair it. In case you are experiencing errors, please attempt once more in an hour.”
Launched first in the UK, Chase provides retail financial institution accounts via a digital app and is increasing internationally, starting in continental Europe. It has about a million prospects within the UK.
When it launched the brand new financial institution final 12 months, JP Morgan Chase, which is greater than two centuries outdated, said it had recruited 400 people to work at Chase Bank, primarily based in London’s Canary Wharf.
On the time, Sanoke Viswanathan, CEO of the financial institution’s worldwide shopper progress initiative, mentioned: “We’re providing folks within the UK the chance to expertise Chase for the primary time with a present account that’s primarily based on simplicity, a fuss-free rewards programme and distinctive customer support.”
Chase provides 1% cashback on on a regular basis spending for the primary 12 months, free card use overseas and 5% curiosity on restricted financial savings. It intends to introduce a broad vary of banking merchandise sooner or later, together with new present account options, financial savings and funding accounts, and lending merchandise.
JPMorgan just isn’t the primary US banking big to launch a digital retail financial institution within the UK. In 2018, Goldman Sachs launched a web-based financial institution within the UK, referred to as Marcus, which provides financial savings accounts to shoppers, whereas the financial institution is historically centered on institutional buyers.
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