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Flights
The provider scored low in reliability.
![Seth Wenig](https://bdc2020.o0bc.com/wp-content/uploads/2022/08/JQVJUWBNBZ7DCZIAFUZOBN2TPY-62e9a46186830-768x432.jpg)
The Factors Man simply ranked the 10 best U.S. airlines of 2022, and JetBlue fell among the many backside of the listing resulting from points with reliability and buyer satisfaction.
JetBlue, Logan International Airport‘s largest provider, ranked No. 7 on the annual listing, down from No. 6 final yr. For the fourth yr in a row, The Factors Man named Delta Air Traces the very best airline in America.
The journey web site examined the next elements to find out the rating: reliability (30%), expertise (25%), loyalty (25%), and prices and attain (20%), utilizing airline information from Jan. 1, 2021 by way of Dec. 31, 2021.
JetBlue scored 49.51 out of 100, whereas bottom-scoring Spirit scored 30.89 and top-scoring Delta scored 70.43 out of 100.
JetBlue confirmed blended ends in the expertise class, which incorporates cabin options, lounges, household, and buyer satisfaction. The provider scored excessive in cabin options and low in buyer satisfaction.
“For the second yr in a row, JetBlue ran away with the best rating for cabin options,” The Factors Man wrote. “The airline provides complimentary Wi-Fi and seatback TV screens to each single passenger. There’s no have to obtain an app to look at content material or buy a expensive web subscription plan to remain related. All vacationers take pleasure in these options when flying JetBlue.”
Although buyer satisfaction elevated total throughout the ten airways from the earlier yr — 3.14 complaints moderately than 12.49 complaints per 100,000 passengers — JetBlue carried out low in buyer satisfaction, which displays how usually clients complain to the U.S. Division of Transportation concerning the provider.
JetBlue additionally carried out low in three of the 5 elements within the reliability class: timeliness, which is how usually flights are delayed; and baggage and wheelchairs/scooters, which is how often baggage and mobility units are mishandled.
The provider’s different energy, apart from its cabin options, is award availability, in line with the location, which is a part of the loyalty class and includes passenger ease redeeming awards throughout fashionable journey occasions.
JetBlue began flying between Boston and London earlier this month. The provider announced in July that it has agreed to purchase Spirit Airways for $3.8 billion.
Cancellations and delays have plagued Logan Airport and airports nationwide this summer season as carriers wrestle with staffing and different points.
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