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ROCHESTER, N.Y. – It’s not simply residential prospects getting walloped with big shock payments from RG&E, some enterprise prospects are getting hit too. News10NBC has been reporting on a brand new state investigation into RG&E’s billing and customer support points following a months-long News10NBC investigation into the issues.
Donald Swartz owns Veneto Wooden Fireplace Pizza and Pasta on East Avenue in downtown Rochester. For the previous few years he says, coping with RG&E has been a little bit of a nightmare, “we’re fortunate if we get a invoice each two months, we’ve to name and ask and principally beg,” he tells News10NBC, “and take into accout, it’s not 10 minutes on the telephone with RG&E, it’s most likely a median of 90 minutes on maintain simply to get an operator, then to get by means of to the suitable division or somebody that would attempt to assist.”
RG&E received’t enable Swartz to call-in his meter reads as a result of it’s a enterprise account and he says typically when one is scheduled, RG&E doesn’t present up. Due to his persistence, Swartz has had some precise meter reads for the reason that pandemic, that’s why when his most up-to-date invoice arrived this week he was shocked, “my invoice this month was $20,829.25, I needed to stand up off the ground and breathe somewhat bit first,” he recollects.
The traditional invoice for the constructing the place Veneto’s is situated is about $3,500 per 30 days. So, though this explicit billing cycle seems to cowl two months, it’s almost 3 occasions increased, “clearly, one thing is horribly mistaken with this invoice,” Swartz says.
Earlier this week, the President of RG&E informed News10NBC Investigative Reporter Jennifer Lewke that it just lately converted its billing system and between understanding some glitches and being short-staffed, the utility is in a little bit of a customer support disaster, “that’s why I’m asking prospects for endurance, however I perceive that they’re going to carry us to excessive requirements, and till we meet their requirements, they’re going to complain and it’s honest,” says Trish Nilsen.
In an announcement concerning Swartz’s problem instantly, a spokesman for RG&E mentioned Friday, “Based on our information, a number of meter readings have been scheduled and efficiently carried out for this business buyer prior to now yr. There have been just a few situations the place readings weren’t attainable as a result of constructing being inaccessible. In these situations, as is customary observe, estimates of previous utilization have been utilized. We’ll proceed to attach with this buyer to handle their considerations.”
The utility says customer-submitted meter reads should not an choice for business prospects with a excessive quantity of power utilization.
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